1. Introduction
Myshathi (“Myshathi”, “we”, “our”, or “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access or use the Myshathi website and mobile application (“Platform”).
By using Myshathi, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described below.
2. Personal Data We Collect
When you use Myshathi, we may collect personal information that is necessary for flight booking and service delivery. This includes details you provide when registering an account, making a booking, or contacting us, such as your name, email address, mobile number, travel details, and, where required by airlines, passport information, date of birth, and nationality.
For payments, Myshathi does not store or process your credit or debit card information. All payments are handled securely by HitPay Payment Solutions Pte Ltd (“HitPay”), a
MAS-licensed payment provider in Singapore. Any payment-related data is managed directly by HitPay under their security and regulatory standards.
We may also collect technical and usage information such as your device type, IP address, and app usage patterns. This data is used to improve system performance, troubleshoot issues, and enhance your overall user experience.
3. How We Use Your Personal Data
We use your personal data primarily to facilitate your flight bookings and ensure smooth service delivery. This includes issuing airline tickets, sending booking confirmations, processing payments through HitPay, and responding to customer support inquiries.
Your information may also be used to improve our platform, prevent fraud, and comply with legal or regulatory obligations in Singapore. Myshathi does not sell your personal data to third parties, and we only use it for legitimate business and operational purposes.
4. Disclosure of Personal Data
Your personal data may be shared with third parties only when necessary to provide our services. This includes sharing your travel details with the relevant airline to issue your ticket and complete your booking.
We may also share limited transaction-related information with HitPay strictly for payment processing and verification purposes. This typically includes your name, email address, booking amount, and transaction reference.
In certain circumstances, we may be required to disclose your personal data to government authorities or law enforcement agencies in compliance with Singapore law or court orders.
5. Data Security
Myshathi implements reasonable technical and organizational measures to safeguard your personal data. These include secure servers, encrypted data transmission, and restricted internal access.
However, while we take all reasonable precautions, no online system is completely immune to security risks. We therefore cannot guarantee absolute protection against unauthorized access, loss, or misuse of data.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This includes completing your bookings, handling disputes or refunds, and meeting legal or regulatory requirements.
Once your data is no longer needed, it will either be securely deleted or anonymized so that it can no longer be linked to you.
7. Your Rights Under the PDPA
Under Singapore’s PDPA, you have the right to request access to your personal data held by Myshathi, request corrections to inaccurate information, and withdraw consent for certain uses of your data where applicable.
You may also request deletion of your account, subject to legal or operational requirements that may require us to retain certain records.
To exercise any of these rights, you may contact us using the details below.
8. Third-Party Websites
Our platform may redirect you to external sites such as airline websites or HitPay’s payment pages. Myshathi is not responsible for the privacy practices of these third-party platforms, and we encourage you to review their policies separately.
9. Children’s Privacy
Myshathi is intended for use by individuals aged 18 and above. If we become aware that we have collected personal data from a minor without appropriate consent, we will take steps to remove that information from our records.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or Singapore laws. Any updates will be posted on this page, and your continued use of Myshathi after such changes indicates your acceptance of the revised policy.
11. Contact Us
For any privacy-related inquiries, requests, or concerns, you may contact us at:
Myshathi Support Team
Email: [support@myshathi.com]
Website: [ www.myshathi.com ]